Privacy Policy

Set & Spin (“we”, “us”, “our”) operates the website setandspin.com and provides washer and dryer rental services in Calgary, Alberta and surrounding areas. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

1. Information We Collect

We collect personal information you provide when you:

• Submit a rental inquiry or business quote form (name, email, phone, address, package selection, message).
• Sign a rental agreement (additional billing and identification details).
• Contact us by email or phone.

We also collect limited technical information automatically through our website analytics provider (Vercel Analytics), including device type, browser, referring URL, and aggregated usage events. We do not use third-party advertising cookies.

2. How We Use Your Information

• To respond to your inquiry and arrange delivery, installation, and service.
• To process payments and administer your rental agreement.
• To contact you about your rental, account, or service issues.
• To improve our website, marketing, and services.
• To meet legal, tax, and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only with service providers that help us operate, such as our email service provider (Resend), analytics provider (Vercel), and payment processor. These providers may store data outside Canada and are bound by their own privacy obligations. We may also disclose information if required by law.

4. How Long We Keep Your Information

We retain personal information only as long as needed to provide service, meet our legal and accounting obligations, and resolve disputes. Inquiry data from website forms is typically retained for up to 24 months. Active customer records are retained for the duration of the rental plus seven years.

5. How We Protect Your Information

We use reasonable administrative, physical, and technical safeguards. Our website uses HTTPS. Access to customer records is limited to staff who need it. No system can guarantee perfect security, so we encourage you to use strong passwords and protect your devices.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Withdraw consent or request deletion, subject to legal retention requirements.
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

7. Children

Our services are intended for adults. We do not knowingly collect information from anyone under 18.

8. Updates to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be posted on this page.

9. Contact Us

For privacy questions, requests, or concerns, contact:
Set & Spin
Calgary, Alberta, Canada
Email: harman@setandspin.com